Shipping policy

Shipping Policy

At Esthe Clinic Shop, we’re committed to delivering your skincare products safely and promptly across the UK. Please read our shipping policy to understand how we handle your orders.

Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or UK public holidays will be processed on the next business day.

Shipping Methods & Delivery Time

  • We offer standard shipping across the UK.

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Delivery times may vary due to unforeseen circumstances such as weather, holidays, strikes, or courier delays.

Shipping Charges

  • Shipping fees are calculated at checkout based on your location and order size.

  • Free shipping offers may apply on qualifying orders as per our ongoing promotions.

Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email or SMS.

  • You can use this tracking number to monitor your shipment’s progress with the courier.

Shipping Restrictions

  • Currently, we only ship within the United Kingdom.

  • We do not ship to PO boxes or BFPO / military addresses.

Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours with photos of the damage so we can review and assist you.

  • In case of lost shipments, contact us as soon as possible so we can investigate with the courier and support you with the next steps.

Customer Responsibility

  • Please ensure that the shipping address you provide is accurate and complete.

  • We are not responsible for delays or non-delivery due to incorrect addresses or unavailable recipients.

Contact Us

For any questions or concerns regarding your shipment, please reach out to us via our contact form, email, or phone number listed on the website.



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